By: Laura Gassner Otting, Consultant, ExecSearches.com
Although interviews are considered one of the most useful
tools available, they are artificial by nature and often
lead to skewed impressions of candidates. Cutting through
the artifice takes skill and practice, and the following
guidelines:
“And you would be…..?”
Start the interview with quick introductions of everyone
in the room and their association or history with the organization.
Make sure the candidate is comfortable, with a glass of
water and a chance to use the bathroom before you get started.
The candidate should be the last to introduce him or herself.
Ask the candidate to provide a brief (five minutes or so)
summary of their career and explain what interests them
about the position in question. Some candidates will become
immediately comfortable when asked to talk about the subject
they know best, themselves; others get uptight. Be mindful
of the clock and feel free to cut off or move along a nervous
candidate who is babbling away too much of your already
limited time.
Talk is Cheap
Ask open-ended questions. Let the candidate do most of
the talking but don’t be afraid to follow up if you feel
the candidate is speaking in overly broad terms. Narrowing
a candidate’s answers will allow you to make a more informed
decision.
The most common interviewer’s trap is asking the candidate
what s/he might do in a fantasized situation. Don’t fall
into it. Hearing your candidate pontificate about hopes
and dreams of their performance on an imagined project may
be interesting, but it is not really that informative. Ask
the candidate how s/he has performed in situations actually
faced, what was done, by whom and at whose instruction.
After all, you are hiring a track record, not an interviewee.
The Remaining Questions
Prior to the interview, set an agenda and stick to it:
roughly half of the allotted time should be dedicated to
the candidate describing his or her career’s track record;
a quarter of the time should focus on specific questions
relating to the primary challenges of the job in question;
and the remaining quarter should be given to the candidate
as his or her opportunity to ask questions.
Pay close attention to the types of questions the candidate
asks and the boldness with which s/he asks them. You will
learn a great deal about their preparation, intellect and
personality, just as they will learn this about you and
your organization by the way you describe it and, if applicable,
interact with the other people administering the interview
with you.
Keep track of your own lingering concerns and unanswered
questions. Some of these questions might be answered as
the interview takes on its own life, but most can be explored
in further interviews and ought to be discussed in depth
with the candidate’s references.
Nothing Is Ever As it Seems to Be
An important caveat: the interview is but a staged performance
with actors playing predetermined parts. A good interview
is akin to an Oscar-caliber performance. A bad one gets
you, “Don’t call us, we’ll call you.” So, keep in mind that
you are not the Academy and you are not judging a person
based on a single performance. The interviewee that shows
up at 2pm on a Wednesday, having taken off the morning to
sleep in and prepare, is not the employee that comes to
work at 8:30 on a crisis-infused Monday morning.
For that information, you must ask former employees, peers
and bosses. You must reference not only the people that
the candidate gives you but also the people s/he doesn’t.
So, remember to ask for names of team members as the candidate
describes projects. You’ll want to reference check these
people later.
You cannot ask questions, explicitly or implicitly, about
race, ethnicity, gender, marital status, age, sexual orientation
or disabilities. But here are some questions that you ought
to:
1. Take a few minutes and walk us through your career history
as a way of introduction.
2. Describe your experience with strategic planning. What
worked, what didn’t?
3. What state will your nonprofit/division/department be
in when you leave?
4. What do you consider to be your management/leadership
style?
5. Describe a decision you have made where an employee
has successfully changed your mind.
6. How would you rate your hiring skills? Have you ever
had to fire an employee?
7. What challenges do you foresee in the job?
8. What would your superiors/subordinates/peers/board say
about you?
9. Why this job, at this time?
10. Describe a particularly challenging situation that
you handled well, and one that you handled not so well (and
what you learned from it).
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